HOMEPAGEABOUTbeDÉKOR's POLICY

REGULATION OF DEPOSIT, RESERVE AND DELIVERY PRODUCTS

  • Deposit

- Available products at showroom, pay the deposit of 50% of the product.

- Regarding the item not available at the showroom, but customers would like to purchase the that product based on the available design, pay the deposit of 50% of the product.

- If the customer does have enough to deposit, customers can transfer or to pay deposit at another time. beDEKOR will hold orders within 24 hours.

  • Product reserve

- Time to reserve products for customers after signing a deposit contract is 07 days.

- In case the customer cannot make it to the deadline, beDEKOR will automatically extend for 07 days, during extended time, beDEKOR staff will contact the customer to ensure the customers are informed this information.

- After the 14 days of deposit, the deposit will not be refunded if the products still are yet to pick up..

  • Delivery

- Free delivery on orders worth over VND 3,000,000 and within 05 km from the address of purchase.

- Orders that beyond 05 km, customers have to pay for the delivery fee that are calculated according to the shipping issued price list (price excluding VAT).

 

TRANSPORTATION FEE

For orders outside the scope of free delivery

Applied on 25.11.2014

+ For the large-size products (not transported by motorbike):

 

Note of delivery truck

Delivery fee followed by km

Weight

Length x Width X Height

Thể tích

The first 4km

From the 5th km -> 15th km

More than 16km

500 kg

1,95m x 1,34m x 1,30m

3.2m3

150.000đ

18.500đ/ Km

12.500đ/Km

700 kg A

2,35m x 1,46m x 1,48m

5.06m3

155.000đ

19.500đ/Km

13.000đ/Km

700 kg B

2,17m x 1,60m x 1,67m

5.8m3

170.000đ

21.800đ/Km

15.000đ/Km

1 Tấn

3,00m x 1,64m x 1,82m

8.9m3

200.000đ

22.800đ/Km

18.000đ/Km

1.6 Tấn

4,48m x 1,98m x 2,00m

18m3

340.000đ

36.000đ/Km

23.000đ/Km

 + For the small-size products (can be transported by motorbike):

  

Note

The first 5km

From the 5th km -> 15th km

More than 16km

Motorbike

free

10.000đ/ 1Km

8000đ/1Km

 

Table cost excluding VAT and may vary depending on the market and transportation partners.

Customer service staff contact delivery partners to ship to customer after payment of 100% at the store or bank transfer.

I. Regulation of warranty

1. Warranty conditions:

- Free product warranty if it is damaged caused by the manufacturer during the warranty period. In other cases, beDEKOR has the right to refuse warranty.

- The warranty period is calculated according to beDEKOR policy for each specific items:

+ Wooden product: 06 month warranty.

+ Iron product: 06 month warranty.

+ Sofa product: 12 month warranty.

+ Decorative Products (product code HD): statues, paintings, pottery, porcelain, pillows, lamps, artificial flowers, clocks ... no warranty.

- Show the invoice / receipt for warranty.

- Information of warranty policy is officially disclosed on website www.bedekor.vn

- The replacement items will depend on the time, suitable for the needs of warranty.

2. These below cases are not covered:

- The product has exceeded the warranty period.

- Voucher / invoice did not state the date of purchase.

- Products damaged due to mechanical impact, such as dropped, broken, bumps, scratches, smashed, damp, rust, water flow or by fire, natural disasters caused.

- Signs of damage caused by rodents or insects.

- Products are put outdoor or in wet environment.

- Arbitrarily dismantling, repairing by individuals or technical personnel who are not authorized by the company.

- Not applicable for other products such as decorative lamps, vases, decorative products - Homedecor.

- If during the warranty period, the product has been repaired or replaced, the warranty period shall be calculated on the original warranty period.

- The requirements arising out of the warranty period will be calculated on the current price list.

3. Location warranty: at beDEKOR showroom or the nearest manufacturing factory.

4. Contact, questions, complaints about warranty issues, please call: (08) 6259 0246

II. Payment Policy

We only apply the method of direct payment in cash.

We encourage you to purchase and pay in full at the showroom to get more incentive package from the promotions.